MyFederated: Support Portal, Knowledge Base, and Online Community

I hope this message finds you and your families and peers doing well as we adjust to the new normal. Of course, the business that we’re all in provides critical communication infrastructure to help keep our communities safe, connected and engaged during a global crisis like this. Our work must continue, and we are fortunate that today’s mobile technology provides many great mechanisms for us to stay productive and stay connected.

I’m writing this from my new work environment – one that I’m still getting used to – my home. I’m sure many of you are trying to adjust to working from home as well. When the first call went out to stay at home in order to slow the spread of the virus, my team got together to see what we could do to better stay in touch with our customers, our partners, and each other. We escalated our schedule for a project we’ve been planning for a while – and we’re pleased to launch it today: my federated.

my federated is a customer and partner support portal that also include a knowledge base full of information about deploying CBRS networks. More importantly, my federated is an online community that will allow us to increase our interactions during this period when we can’t meet face-to-face. Each of you are on the cutting edge of the shared spectrum innovation that is poised to change the wireless industry. You developed the first CBRS products. You are deploying the first CBRS networks. Together we’re learning shortcuts and tips every day, even as we come up with new questions. We built this new community so that we could all have a place to come together to share deployment experiences, solve problems, and find answers quickly.

I’ll be joining the conversation in the community as well. Please feel free to reach out if there is anything I can do to help support your business during this time.

I’ll leave you with a quote from historian Arnold Toynbee that gives me an ongoing sense of hope:

“Man achieves civilization as a response to a challenge in a situation of special difficulty which rouses him to make a hitherto unprecedented effort.”

 We are up to the challenge.

 

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